Power of the Pen – Use It for Customer Service

Authored by Linda Peters-Getchell As you might well have realized, I am a real believer in exceptional customer service. Success as a business owner – restaurants included – is so [...]

What Sets Your Independent Restaurant Apart from the Others

Linda Peters-Getchell, writer for the restaurant expert team, shows what an independent taxi cab driver has to teach an independent restaurant owner about service and keeping customers coming [...]

Marching Music for a Different Drummer

By Linda Peters-Getchell Catch the Rhythm and Join The Dance Today was one of those clean-the-closet, go-through-everything, revisit-old-projects and throw-out-the-old kind of days. I found [...]

Making Progress on the FEEL GOOD EXPERIENCE

Authored by Linda Peters-Getchell Just thinking about my last blog entry, CREATING A FEEL GOOD EXPERIENCE. Did you think about it? Hey, did you do anything about it? I hope you took it to heart [...]

Make ‘Em Feel Good

Authored by Linda Peters-Getchell What impacts us the most? Think about it, because it is very powerful! Do you think you have it? It is how we feel that impacts us the most! When it comes to [...]

Do Something Different Every Day

Authored by Linda Peters-Getchell “I can’t, I hardly have enough time to do what I have to do, how could I do something different every day?” Might this well be your response? Actually you can [...]

Ugly Betty for a day leaves lasting impression, not a good one at that

Authored by Linda Peters-Getchell Yesterday a friend and I headed to one of our all-time favorite places to go for lunch. It is a super casual place with outdoor seating and some remarkable items [...]

The Cab Ride

Authored by Linda Peters-Getchell I was recently going through files on my computer and clearing out what I no longer needed when I came upon a story I had received in an email at some point in [...]

People Really Do Make the Difference

Authored by Linda Peters-Getchell Customer Service has always been in my mind a huge issue. I firmly believe in most cases people can overlook errors in service if the caring and personalized [...]

Fire in the Empty Lot

Authored by Linda Peters-Getchell Accomplishing what you want to accomplish is a little like starting a fire in a vacant lot you want to develop. It is filled with dry grass and your goal is to [...]

When You Need to Do More than Keep Within the Budget

Authored by Linda Peters-Getchell One dollar times 30, times your number of employees (say 30) equals $900. Now let’s multiply that monthly amount times 12 months and what do we get? Before you [...]

Enter If You Dare

Authored by Linda Peters-Getchell A friend who loves kim chee had read a glowing review of a local Korean restaurant and could hardly wait to try it. We established a day and a time and met in [...]


Authored by Linda Peters-Getchell Shhh! Listen a minute. Can you hear it? Your pen has rolled off the stack of mail, flipped over the stapler, and underneath the pile of sticky notes with a [...]


Authored by Linda Peters-Getchell It had been a long day of telephone calls, listening to mechanical answering systems. By the way, have you ever notice they all tell you to listen carefully as [...]