Tip of the day – How to retain young employees

By David Scott Peters The younger workers of today have different expectations than what you might expect. To gain better control of employee relations in your restaurant, our guest blogger, [...]

Stressed out, Overworked and Just Plain Exhausted?

By Tracy Yandow Over the past few months have you found yourself physically and emotionally drained? Do you feel like there aren’t enough hours in the day to accomplish what you need to get done? [...]

It’s a small world after all!

I am not sure what this has to do with the Restaurant Operator but since we’re all people, I’m going there anyway. It’s the holidays – let’s have some fun. I recently found Facebook. [...]

Do you hear me now? …How about now?

by Tracy Yandow We know you expect your employees to listen to you, but the question is, do you listen to your employees? I mean REALLY listen? When business seems to be going in overdrive, and [...]

No “Buts” About It

Authored by Tracy Yandow, The Manual Solution The challenge. I have a challenge for you. Try to eliminate the word “but” from your vocabulary. When speaking with employees and co-workers, [...]

Do I Need To Add Technology to My Training Program?

Authored by Tracy Yandow, The Manual Solution The other day I read an old quote that I thought was great. It follows what I preach. “What I hear, I forget. What I see, I remember. What I do, I [...]

Are your employees satisfied?

Authored by Tracy Yandow When asked the above question many restaurant employees answer vaguely. “Well, I come to work and get paid for it – if that’s what you mean.” It is funny, in the [...]

New Restaurant Blues

Authored by Tracy Yandow Hi, this is Tracy Yandow of The Manual Solution wishing you all a Happy New Year! If you don’t know already, I live in a pretty small Norman Rockwell-ish town in upstate [...]