Tips for Using Restaurant Comps

Restaurant Comps Unique Tool Taking care of our restaurant guests is very personal, especially when we use restaurant comps. But it’s unique in restaurants. Think about this: when is the [...]

How To Manage Kids In A Not-So-Kid-Friendly Restaurant

Kids can be a challenge to manage when you do not have an environment that suits their needs, such as restaurants with a laid-back and quiet atmosphere. Even if you only have children come in on [...]

A Restaurant Owner’s Job Is Growing the Business

Your job as the restaurant owner is to work on growing your restaurant. Whether that’s sales, new revenue streams or additional locations. If no one is focused on growth, it’s not going to [...]

How to Avoid the Pitfalls of Upselling

When you focus too much on the process of upselling, you can actually hurt the guest’s dining experience. You’ll want to avoid the following: Don’t bombard your guests with unnecessary [...]

How to Increase the Ticket Successfully

To set the stage for upselling, the service staff needs to build rapport with their guests, not be robots executing some rote script. For example, when the server approaches the table and just [...]

Why Upselling Is Important for the Guest Experience

Too many servers and bartenders, quite frankly, are afraid of upselling. They don’t want to come across as pushy or as if they are trying to gouge the guest. It’s easy to understand why they feel [...]

Servers’ Bad Behaviors that Hurt Your Restaurant

By Willis Getchell Although I spend most of my time in the back of the house, I spend a fair amount of time eating in restaurants. We all know that the reputation of a restaurant can be made or [...]

How to Keep Restaurant Customers Coming Back

In writing this article I was reminded of David Scott Peters’ article, “Top 6 Reasons Why Restaurant Customers Don’t Come Back.” In this article, the top two reasons customers [...]

Five Restaurant Business Killers

By David Scott Peters Five critical points of contact to ignore if you want to kill your business…   1. First contact – make it count. Your guests encounter you the first time in many [...]

Top 6 Reasons Why Restaurant Customers Don’t Come Back

  I’ve been working on a presentation for a speaking engagement I have coming up, and I’m covering one of my favorite topics: why customers don’t come back. I wanted to [...]

Restaurant Customer Service Tip

Handling Customer Complaints From time to time you will have a guest complaint. Your managers must be trained on how to deal with such encounters. Teach the steps below for dealing with a [...]

Make Your Restaurant Fun and Profitable in the New Year

By David Scott Peters The end of a year often gives us opportunity to reflect on our successes and not-so-impressive moments from the past 12 months. Now is the time to take inventory and decide [...]

13 Steps to a Fool-Proof Restaurant Schedule

You’ll never curse the process again By David Scott Peters Here are 13 steps I developed to write a fool-proof schedule to make it fun and effective. With this system you and your managers [...]

Restaurant Service Ideas to Make You Stand Out – Part 4

By David Scott Peters Restaurant Tip of the Week Are you doing this in your restaurant? It could be one way to differentiate your from your competition. Make your desserts something to remember [...]

Differentiating Restaurant Service Ideas – Part 3

By David Scott Peters Restaurant Tip of the Week Something to make your very own Are you doing this in your restaurant? It could be one way to differentiate your from your competition. Make [...]

Differentiating Restaurant Service Ideas – Part 2

By David Scott Peters Restaurant Tip of the Week Something to make your very own Are you doing this in your restaurant? It could be one way to differentiate your from your competition. For fine [...]

Differentiating Restaurant Service Ideas – Part 1

By David Scott Peters Restaurant Tip of the Week Something to make your very own Are you doing this in your restaurant? It could be one way to differentiate your from your competition. Answer the [...]

Making Your Restaurant Bar Pricing Server Friendly

By David Scott Peters When developing the price lists for your bar, your goal is to establish a set of prices that will yield the highest potential profit margins and cause the products to sell [...]

Identify the Gaps in Your Restaurant Menu and Services

By David Scott Peters Restaurant Tip of the Week Analyze your menu and services to see if there’s anything you should be offering to capture more customers and more sales. Ask yourself the [...]

Restaurant Tip for Today

Let your bartenders give drinks for free. Your bartenders are giving away drinks, whether you admit it or not. So why don’t you give them permission to do it and then track it? Empower your [...]

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