25 Tips for Restaurant Server Training

FitSmallBusiness.com recently reached out to gather tips for the best restaurant server training. The advice is compiled in this article and includes a tip from me. To add to the advice provided [...]

3-Strikes Approach to Managing Restaurant Employees

Managing restaurant employees is one of the biggest complaints I hear from restaurant owners (and managers!). Are you like them and tired of walking into your restaurant and wondering how [...]

5 Ways to Find Good Restaurant Employees

Do you want to how to find good restaurant employees in today’s low unemployment environment? Are you struggling to find employees? Are you struggling to get employees to stay? Watch this [...]

Where to Get Training for Restaurant Owners

Do you ever wonder where to get training for restaurant owners that is quality and supportive? Are you looking for the same kind of support the chain restaurants receive from their corporate [...]

How to Develop Good Line Cooks

Do you want to know to develop good line cooks? Do you want to stop paying a line cook that doesn’t even want to work and isn’t a team player? Are you tired of line cook issues in [...]

Why Managers Are Key to Restaurant Profits

Learn the one number you must know to have any chance of making money in the restaurant business as well as why managers are key to restaurant profits. Old timers in the restaurant business [...]

How to Train Servers to Sell

In your restaurant, do you have walking vending machines, or do you have salespeople? To learn why teaching your servers to sell is so important to your restaurant and how to train servers to [...]

What Goes into a Great Restaurant Training Program

A great restaurant training program will save you money and increase your sales because your employees will know what you want done, how you want it done and by when. Why do you think you are [...]

Why You Need a Restaurant Training Program

You know why your employees are always quitting? Or why you just can’t seem to get them to do the job the way you want it done? Because you don’t have a restaurant training program. [...]

6 Steps to Writing a Restaurant Schedule to Control Labor Cost

Are you struggling with handing over writing the restaurant schedule to your managers? I get it! Writing a restaurant schedule can be challenging. You have to have the right number of people for [...]

Control Restaurant Labor Cost with the FTE

This is the secret to avoiding overtime in your restaurant. It’s also the secret to having qualified, trained employees in your restaurant. Follow this tip and you can stop settling for [...]

How to Lower Restaurant Labor Cost

Want to lower restaurant labor cost? Look to your time clock. It’s a prime area where restaurant owners get robbed on labor costs. Theft happens at the time clock whenever you are not [...]

Two Systems to Use for Optimal Food Cost Control

Stop mistakes coming out of your kitchen. Virtually eliminate theft in your restaurant. Use these two systems for optimal food cost control: key item report and waste sheet. The key item report [...]

4 Steps to a Clean Restaurant that Stays Clean

No matter what kind of restaurant you run, your job is to provide great food with wow customer service in a clean restaurant, which is a matter of safety for your employees and guests alike. Hot [...]

How to Give Your Restaurant Guests a Great Dining Experience

As a starting point, let’s agree we are not in the restaurant business. Nope, we are in the hospitality business. If the restaurant business was about competing only on the food we prepared [...]

How to Avoid the Pitfalls of Upselling

When you focus too much on the process of upselling, you can actually hurt the guest’s dining experience. You’ll want to avoid the following: Don’t bombard your guests with unnecessary [...]

How to Increase the Ticket Successfully

To set the stage for upselling, the service staff needs to build rapport with their guests, not be robots executing some rote script. For example, when the server approaches the table and just [...]

Why Upselling Is Important for the Guest Experience

Too many servers and bartenders, quite frankly, are afraid of upselling. They don’t want to come across as pushy or as if they are trying to gouge the guest. It’s easy to understand why they feel [...]

Seven Things Employees Hate

Guest Post By Willis Getchell, M. Ed., CEC Here is a list of seven things employees hate and lessons leaders can learn from them: Employees hate surprises. Employees like to know what they’re [...]

The Secret to Better Communication in Your Restaurant

Daily pre-shift meetings are one of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and [...]

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