Why Managers Are Key to Restaurant Profits

Learn the one number you must know to have any chance of making money in the restaurant business as well as why managers are key to restaurant profits. Old timers in the restaurant business [...]

How to Train Servers to Sell

In your restaurant, do you have walking vending machines, or do you have salespeople? To learn why teaching your servers to sell is so important to your restaurant and how to train servers to [...]

What Goes into a Great Restaurant Training Program

A great restaurant training program will save you money and increase your sales because your employees will know what you want done, how you want it done and by when. Why do you think you are [...]

Why You Need a Restaurant Training Program

You know why your employees are always quitting? Or why you just can’t seem to get them to do the job the way you want it done? Because you don’t have a restaurant training program. [...]

6 Steps to Writing a Restaurant Schedule to Control Labor Cost

Are you struggling with handing over writing the restaurant schedule to your managers? I get it! Writing a restaurant schedule can be challenging. You have to have the right number of people for [...]

Control Restaurant Labor Cost with the FTE

This is the secret to avoiding overtime in your restaurant. It’s also the secret to having qualified, trained employees in your restaurant. Follow this tip and you can stop settling for [...]

How to Lower Restaurant Labor Cost

Want to lower restaurant labor cost? Look to your time clock. It’s a prime area where restaurant owners get robbed on labor costs. Theft happens at the time clock whenever you are not [...]

Two Systems to Use for Optimal Food Cost Control

Stop mistakes coming out of your kitchen. Virtually eliminate theft in your restaurant. Use these two systems for optimal food cost control: key item report and waste sheet. The key item report [...]

4 Steps to a Clean Restaurant that Stays Clean

No matter what kind of restaurant you run, your job is to provide great food with wow customer service in a clean restaurant, which is a matter of safety for your employees and guests alike. Hot [...]

How to Give Your Restaurant Guests a Great Dining Experience

As a starting point, let’s agree we are not in the restaurant business. Nope, we are in the hospitality business. If the restaurant business was about competing only on the food we prepared [...]

How to Avoid the Pitfalls of Upselling

When you focus too much on the process of upselling, you can actually hurt the guest’s dining experience. You’ll want to avoid the following: Don’t bombard your guests with unnecessary [...]

How to Increase the Ticket Successfully

To set the stage for upselling, the service staff needs to build rapport with their guests, not be robots executing some rote script. For example, when the server approaches the table and just [...]

Why Upselling Is Important for the Guest Experience

Too many servers and bartenders, quite frankly, are afraid of upselling. They don’t want to come across as pushy or as if they are trying to gouge the guest. It’s easy to understand why they feel [...]

Seven Things Employees Hate

Guest Post By Willis Getchell, M. Ed., CEC Here is a list of seven things employees hate and lessons leaders can learn from them: Employees hate surprises. Employees like to know what they’re [...]

The Secret to Better Communication in Your Restaurant

By David Scott Peters One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make [...]

Are Dead Skunks Spoiling Your Restaurant Business?

By Brad Hackert I’ve found that in most restaurants, when an owner implements systems and procedures, management can get a little too focused. They tend to focus on daily tasks and miss the [...]

A Recipe for Effective Delegation

The keys to effective delegation Effective delegation is not an easy skill, but you can learn it. As your list of uncompleted tasks keeps growing, your restaurant suffers and your stress level [...]

Top 6 Reasons Why Restaurant Customers Don’t Come Back

  I’ve been working on a presentation for a speaking engagement I have coming up, and I’m covering one of my favorite topics: why customers don’t come back. I wanted to [...]

Four Things Restaurant Owners Should Never Say – #2

Everyone has a phrase that when they hear it, they just want to go nuts. For me, there are four phrases that are like nails on a chalkboard. And I probably hear one of these phrases on a weekly [...]

13 Ways Your Expo Should Shine In Your Full-Service Restaurant

In this post I told you about the expo position, the one responsible for keeping your full-service restaurant running smoothly at all times. Now I want to tell you about my experience with an [...]

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