Importance of Training for Restaurant Employees
By David Scott Peters
This USA Today article with Darden Restaurants CEO Clarence Otis (Olive Garden and Red Lobster) gives lots of insight for independent restaurant owners. There are a couple of answers I think are really important and appropriate for you, but one of the big ones that I appreciated was this one about the importance of training employees:
“Q: At least it’s easy to find good employees in times of high unemployment.
A: We’re able to keep our good people, so turnover is lower. That’s important, because these are people with basic training, and you can layer on advanced training and development.”
Training is the subject of my article in the September issue of the SMART Systems Insider, my monthly newsletter for independent restaurant owners. In most cases training is a make-or-break component of any operation. Training ensures your employees know what’s expected of them and how to do it, which are two essential elements to having a successful and happy workforce.
Why? Well, having well-trained employees:
- Lowers your turnover, which saves you money.
- Increases customer satisfaction, which makes you money.
There are many reasons to make sure you train your employees properly. All of which affect your bottom line. Never discount the value of a properly trained team of employees.
Want to know some tricks to offering a good training session? Check out the September issue of the SMART Systems Insider to learn more! You can subscribe here.
David Scott Peters is a restaurant expert, coach, trainer and speaker, specializing in systems for independent restaurant owners. He is the nationally acclaimed restaurant coach whose unique “SMART Systems” approach to boosting profits has earned him the title of, “The man who can walk into any restaurant in America and find $10,000 in undiscovered cash before he hits the back door – Guaranteed!” Visit www.TheRestaurantExpert.com for more.