How to Give Your Restaurant Guests a Great Dining Experience

As a starting point, let’s agree we are not in the restaurant business. Nope, we are in the hospitality business. If the restaurant business was about competing only on the food we prepared [...]

Top 4 Ways to Use a Restaurant Manager Log

A restaurant manager log is a useful tool to improve communication in your restaurant and to better hold your management team accountable. The improved communication that results from the manager [...]

9 Things to Offer to Attract Good Restaurant Employees

By David Scott Peters One of the key lessons I’ve learned over my years in the restaurant business is that not everyone works for you just for money. Money is a factor, but people are looking for [...]

How to Grow Your Employees into Management

I tell all the restaurant owners I meet: You need help. You cannot do everything we teach on your own. And really, it’s pretty simple to say, “I need help.” The challenge is getting the help. [...]

One-Day Workshop for Restaurant Owners

Independent restaurant owners invited to learn ways to cut costs and increase sales Controlling the Most Important Number in Your Restaurant… Prime Cost with a focus on Labor Costs Presented by [...]

The Solution to Miscommunication in Restaurants

Communication in restaurants is key to getting anything done, from cleaning to profitability. The big communication challenge in restaurant management is making sure you get your message across [...]

Owning It Doesn’t Mean You Can Lead It

By David Scott Peters I recently talked to a franchise owner of a fast-food chain, and he asked me, “So, what do you think is a restaurant’s greatest challenge to being successful?” I say the [...]

If You Don’t Believe, It Can’t Be Done

  By David Scott Peters In many of my speeches, seminars, workshops and calls with potential Members, I talk about how industry standards don’t apply to the restaurants we work with. For a [...]

Get Over What COULD Happen and Make SOMETHING Happen

  The little boy answered, “I know, but this way I know I won’t make any mistakes and won’t hurt myself.” Once there was a little boy who wanted to learn how to ride a bike. He asked for a bike [...]

Where Operations and the Chef Agree

  Guest Post By Willis Getchell, CEC Recipe costing cards set the standard and save money One of my fellow instructors was doing some consulting with a local restaurant recently. On three [...]

XP Support Deadline Passed – How Is Your Security?

Guest Blog Post By Patrick Solum of Retail Data Systems   Experts predicting a “tsunami of viruses” as operating system support ends. Let’s face it, the media loves a technical disaster story. In [...]

The Secret to Better Communication in Your Restaurant

Daily pre-shift meetings are one of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and [...]

How to Schedule Enough People with Certainty

How many times have you asked your management team if they have enough people hired to fill the schedule and they waved you away with an impatient, “yes”? But the next thing you know your [...]

Tips for Finding Great Talent

By Willis Getchell The scenario isn’t unusual. We’ve all done it. We’ve all been a terrible judge of someone’s talent and had it impact our business. A great example is a coach or scout in the [...]

Easy Way to Increase Revenues for the Holidays

By David Scott Peters Most independents don’t take advantage of gift cards like the major chains do. Any major restaurant chain — Applebee’s, Chili’s, Olive Garden, Red Lobster, etc. — does a big [...]

Start the New Year Off Right with Catering and Big Profits – Part 3

by Sandy Korem Last week, in the Start the New Year Off Right with Catering and Big Profits – Part 2, we discussed drop off and set-up catering options for your restaurant. In the final [...]