Train, Train, Train Your Employees
And then train them some more.
A Tip for Today: a helpful bit of advice for the independent restaurant owner.
Each employee is only as good as the training they receive.
Training your staff does not consist of having them follow around your most senior staff member to see how the job is done. Each employee that joins your operation deserves an orientation into your restaurant, your expectations of them, what their job entails, how to do their job, and what they will be judged against when it comes evaluation time. The best way to train employees is with an organized training program that includes an employee manual, job descriptions for each job, preparedness testing and a qualified trainer. The trainer can be you or someone else from your team, but the trainer’s job is to make sure every new employee is fully trained and qualified before they hit the floor to interact with customers or make food for customers. Your business will thank you, and you’ll see an amazing drop in turnover.
Learn about my semi-annual workshop for independent restaurant owners in Las Vegas, September 14-17. Register now and save $1,000 off the price of tuition.
David Scott Peters is a restaurant expert, coach, trainer and speaker, specializing in systems for independent restaurant owners. He is the nationally acclaimed restaurant coach whose unique “SMART Systems” approach to boosting profits has earned him the title of, “The man who can walk into any restaurant in America and find $10,000 in undiscovered cash before he hits the back door – Guaranteed!” Visit www.TheRestaurantExpert.com for more.